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Hotel Ambassador Playa I & II 3.0

Benidorm, Costa Blanca, Alicante Province

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Review Summary

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  • Located on the tourist strip close to bars and restaurants
  • A five-minute walk to Levante Beach
  • Straightforward, clean rooms with balconies
  • Two outdoor swimming pools, and an indoor plunge pool
  • Wellness spa, fitness center, gym, sauna, Turkish bath, and whirlpool bath
  • Five on-site bars and nightly entertainment
  • Discounts on massages, body wraps, manicures, and other spa and beauty treatments
  • Free Wi-Fi throughout


  • Rooms are no-frills and furnishings are dated
  • Noise from on-site and neighboring bars 
  • Public areas get crowded in peak season
  • Extra charge for use of in-room safes and mini-fridges
  • Elevators can be slow during peak times

Bottom Line

Located on Benidorm’s tourist strip, the 420-room Hotel Ambassador Playa I & II is a large complex made up of two hotels linked by a covered walkway. This is a busy and popular mid-range vacation property, and most guests are British tourists on one- or two-week package tours. The complex has several bars, a buffet restaurant that gets good reviews, and a fabulous wellness spa. But this is not the place for a quiet retreat -- on-site and neighboring bars blast loud music into the early hours, and it can be hard to escape the noise. Travelers seeking a quieter vacation might want to check out the Benilux Park Hotel.

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Large and busy tourist hotel with a party atmosphere and neon-accented decor

Hotel Ambassador Playa I & II is typical of the many large hotels found in Benidorm’s tourist district. It’s a multi-storied building with balconies facing the street and the pool area in the back of the hotel. The spacious lobby is a bit trippy: The pillars supporting the ceiling have odd organic shapes that widen at their bases and tops, and are lit with neon lights that change color. Neon is again used in a big way in the spa’s plunge pool, where lights illuminating the water and walls change from purple to red, green, and blue. During the peak summer season, the property fills with couples or families on package tours, and large groups of friends. During this time, the buffet restaurant can get crowded at meal times, and there may be a long wait for the elevators; plus, it can get tough to find unoccupied sun loungers in the pool area. The hotel is also a popular venue for bachelor and bachelorette parties, which contributes to the party atmosphere. It can be hard to get away from the loud music coming from the hotel’s five on-site bars -- even in the guest rooms.


In the middle of the tourist district, and a five-minute walk to the beach

Hotel Ambassador Playa I & II is next to other big hotel complexes, in the middle of Benidorm’s often noisy and rowdy tourist area, which is filled with many shops, cheap bars, and fast food-restaurants catering mostly to British tourists. Levante Beach and its promenade are a five-minute walk from the hotel. Several popular tourist attractions are within a short drive, such as Tierra Mitica Theme Park (a 17-minute drive) and Aqualandia water park (an eight-minute drive). Alicante Airport is a 50-minute drive from the hotel.


Simple, clean rooms with dated furnishings 

Of the 420 rooms at the Hotel Ambassador Playa I & II, the no-frills Twin and Double Standard Rooms are clean but sparsely furnished with the mere basics: beds, wardrobes, desks, and chairs. Decor is old-fashioned, and includes orange- or blue-floral print bedspreads and curtains; wardrobes and headboards in some rooms are covered in an unattractive patterned wood laminate. White-tile bathrooms are clean and have shower/tub combos and marble-topped vanities with enough room for storage. All rooms come with balconies overlooking the street or the pool at the back of the hotel -- those are the quieter rooms -- air-conditioning, flat-screen TVs, and free Wi-Fi. Use of safes or mini-fridges entails an extra fee.


Two outdoor swimming pools, buffet restaurant, five bars, and swanky spa

The hotel’s large pool and sundeck area has one large and one smaller swimming pool. The on-site buffet restaurant, which serves guests on full- or half-board packages, gets high marks for the variety and freshness of the food. There's also two lounge bars, a Western-themed bar, another explorer-themed bar, and in the summer months, a large terrace bar. During the peak tourist season there's nightly live entertainment. A highlight is the swanky on-site wellness spa, Benicaldea, which has a heated pool, whirlpool bath, Turkish bath, sauna, fitness center, and massage and beauty treatments. Hotel guests receive discounts of up to 50 percent on spa treatments. Wi-Fi is free throughout the property.

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C/ Gerona, 39-41 , Benidorm, Costa Blanca 03503, Spain

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